Frequently Asked Questions

How do I track my order?

As soon as your shipping label is created you will be emailed a tracking number. If you cannot find your tracking number, try checking your junk/spam folder or contact [email protected] to speak to someone in our shipping department for assistance.

How do I know where to ship my test kit sample if I’m shipping outside of the USA and do not have a prepaid shipping label?

If you’re an international customer shipping your own test kit sample, please refer to the FAQ section of the test kit you purchased to locate the shipping address, or click here for a list of addresses and tips for shipping your sample outside of the USA.

How much does it cost to ship?

Shipping cost depends on the size of your order, location, and how fast you would like to receive your order. To review your shipping options and associated costs, please add your desired items to your cart and proceed to checkout. From there, you can review shipping costs and select the best option.

Where do we ship?

We ship internationally with minimal exceptions. However, we do not ship perishable items outside of the United States. Some at-home test kits are not available for international shipment, please look in the test section’s FAQ for additional details.

My package has been sitting in Jamaica, NY International Distribution Center, is this normal?

If you have chosen USPS First Class Mail for an international shipment, this service does not offer tracking. The package will only track to the point where it departs the USA, which is often Jamaica NY. Delivery time varies by destination, please allow 8-12 weeks for most international deliveries. If you are concerned your package may be lost, please contact [email protected].

My package is stuck in customs, what can I do?

It is not uncommon for international packages to be delayed in customs. If you feel the delay is not normal, email [email protected] with your name, order number, and tracking number. If you have additional details on the status of your order, including any correspondence that you may have previously had with customs regarding this issue, please include this in your email.

Do you cover the cost of shipping samples to the lab?

Each test is different, please click on the FAQ link to learn more about each individual test.

Where do I get my test results?

Test results are posted and stored on our secure client portal. For more information on how to sign up, log in, and access your results, please view this page: https://www.holisticheal.com/dr-amy-yasko-client-portal.

Can someone go over my test results with me?

We do not offer individual test file reviews. If you have chosen to receive test results with Dr. Amy’s client file review, you will receive Dr. Amy’s comments on your test results. If you have additional questions regarding your test results, we suggest working with your health care professional.

Can you type out Dr. Amy’s comments?

If you cannot read Dr. Amy’s handwritten comments, please login to your client portal and message Dr. Amy’s assistant for help.

How do I know if the lab has received my sample?

You will not be notified when the lab receives your sample, however you will be notified via email when your test results are ready. If you are concerned your test results are taking longer than the estimated turnaround time, please contact [email protected], or utilize our online chat, and customer service can contact the lab to check on the status of your sample.

Can I edit or cancel my order?

We do our best to accommodate customer requests and will assist in making changes to, or canceling, an order. Call 207-824-8501 or email [email protected] with your name, order number, and adjustments you would like to make. If your package has already left our Fulfillment Department, we cannot change or cancel your order.

Can I use expired product?

We uphold the quality of our products up to the stated expiration date.

I tried to order online but I was unable to complete payment at checkout. How can I place my order?

Please try to check out again with a different credit card or through PayPal. You may also need to authorize the transaction between your bank or credit card company and Holistic Health International, LLC. If you continue to have issues at checkout or with payment, contact [email protected] or use our online chat for assistance.

I have 23andme results. Is this enough to get started on The Yasko Protocol?

If you have a 23andme test, you will have results of some (but not all) of Dr. Amy’s preferred SNPs. If you decide to continue with your 23andme results, we encourage you to explore www.knowyourgenetics.com, which offers information on how to input your data and receive a complimentary Methylation Pathway Analysis. If you wish to receive results that include all of Dr. Amy’s preferred SNPs, you can purchase our DNA Nutrigenomic Test with Analysis.

How do I use store credit?

To use store credit, log in to your HHI account and place desired items into your cart. Click “View and Edit cart.” From there you will be able to see how much store credit you have available and redeem credit toward your order.

How do I use my reward points?

To redeem rewards, log into your account and view your account settings. From there you will be able to view and redeem your reward points.

Can I place an order for Saturday delivery?

If it is after 2pm EST on Thursday, please call customer service immediately at 207-875-2024 to discuss the possibility of a Saturday Delivery shipping upgrade. FedEx charges a $20.00 Saturday delivery fee.

Is it safe to mail order supplements during the summer?

If you are ordering supplements and are concerned with high temperatures in your region, we suggest that you arrange for a delivery method when the products can be transferred inside promptly.

If you’ve already placed an order and are concerned about the arrival time or outside temperature when your package will be delivered, you can cancel your order, or specific items from your order. If your order has already shipped and you believe supplements have been damaged by heat during transit, we recommend you reach out to customer service.