Frequently Asked Questions

Where do I get my test results?

Test results are posted and stored on our secure health portal. For more information on how to sign up, log in, and access your results, please visit our Health Portal.

You will not be notified when the lab receives your sample, however you will be notified via email when your test results are ready. If you are concerned your test results are taking longer than the estimated turnaround time, please contact info@holistichealth.com, or utilize our online chat, and customer service can contact the lab to check on the status of your sample.

Can I use expired product?

As a company focused on quality, we opt to set best if used by dates so that we can test, examine, and confirm the quality of our products. Most of our products are tested well beyond their stated best by date so we can be confident in their quality. We uphold the quality of our products up to the recommended best if used by date.

I have 23andme results. Is this enough to get started on The Yasko Protocol?

If you have 23andMe genetic results, you will have results for some (but not all) of Dr. Amy’s 30 single nucleotide polymorphism (SNP) panel. Create a Health Companion (health portal) account to gain access to the “Know Your Genetics” tool. Within the portal, you can input your genetic data and receive a complimentary Methylation Pathway Analysis based on your results.

If you are interested in receiving results that include all 30 of Dr. Amy’s preferred SNPs, you can purchase the DNA Nutrigenomic Test with Methylation Pathway Analysis.

How do I request store credit?

To request store credit, log in to your account, go to the My Orders tab, and find the order with the product(s) you want credit for. Follow the return process, and choose “Store Credit” from the Return Resolution dropdown. If you prefer, email us at info@holistichealth.com with your Order number and details about your request.

How can I check the amount of store credit in my account? 

To find out how much store credit you have, log in to your account and navigate to the Store Credit & Refunds tab. 

How do I apply store credit to my order? 

To use your store credit, go to View Cart and click “Go to Checkout.” If you choose to first view and edit your cart, you’ll see your store credit once you click “Proceed to Checkout.” The available credit will be shown in the Order Summary—just click “Apply Store Credit” to use it. Please keep in mind that store credit can't be applied to taxes or shipping fees, and that you must be logged in to your account to access your store credit. 

How do I use my reward points?

To redeem rewards, log in to your HolisticHeal.com account and view your account settings. From there you will be able to click My Rewards to view and redeem your reward points.

How do I change the email address on my account?

Log in to your HolisticHeal.com account to update your email address. If an order has already processed, this change will be reflected on your next order.

I tried to order online but I was unable to complete payment at checkout. How can I place my order?

Please try to check out again with a different credit card or through PayPal. You may also need to authorize the transaction between your bank or credit card company and Holistic Health International, LLC. If you continue to have issues at checkout or with payment, contact info@holistichealth.com or use our online chat for assistance.

What is your data privacy policy? How do I delete my information?

Transparency matters! We want you to be informed, please take a moment to review our Privacy Policy.

Based on the applicable laws of your country, you may have the right to request access to the personal information we collect from you, change that information, or delete it. To request to review, update, or delete your personal information, please visit: https://www.holisticheal.com/dsar

What if I forgot my password or did not receive the password reset request for my HolisticHeal.com account?

If you've forgotten your password, please use the Forgot Your Password link on the Customer Login page. If you did not receive the password reset to your registered email, please email info@holistichealth.com with the email you registered your account under, and we'll be happy to help you resolve the issue.

Where do I apply my promo code?

You're able to apply a discount code at the bottom of your Shopping Cart, as well as on the Review & Payments portion of the checkout process. Enter your code in the “Apply Discount Code” field, and click “Apply Discount” before completing checkout.

How can I track my order?

My package is stuck in customs, what can I do?

It is not uncommon for international packages to be delayed in customs. If you feel the delay is not normal, email shipping@holistichealth.com with your name, order number, and tracking number. If you have additional details on the status of your order, including any correspondence that you may have previously had with customs regarding this issue, please include this in your email.

Please note we are not responsible for international customs issues. As receiver of the shipment, the customer is considered the importer of record and consignee, and therefore is considered the primary point of contact for customs. We will do our best to help you where we can, but we cannot speak to customs on your behalf.