Shipping Methods (Domestic)

We offer standard ground shipping (2-8 business days), priority (1-3 business days), 2 business days, and 1 business day/overnight delivery options for all domestic orders. Product prices are exclusive of shipping fees and taxes.

Incorrectly Placed Orders

If you made a mistake when placing your order, contact our support team at info@holistichealth.com and we'll see what we can do to help!

 

Please note, once we start working on an order we cannot cancel or stop the order from processing, we also can’t add or remove items to the order. If your order has already been processed, please submit a new order if you’d like to purchase additional items.

Lost Packages

Holistic Health International, LLC is not responsible for lost shipments due to inaccurate or incomplete customer shipping information. Products you purchase through HolisticHeal.com will be shipped to you at the address you designate as the shipping address during the check-out process.

 

We are not responsible for any packages that are refused or held for delivery. Refunds will not be issued for any orders that are refused by intended recipient or that cannot be delivered due to an address error.

 

In an event where the tracking number says your package has been delivered, but the package is missing, please contact the shipping carrier and provide your tracking number. In most cases, the package will arrive within the next several days.

 

If the shipping carrier lost your package, please contact info@holistichealth.com and we’ll see what we can do to help! If you do not notify the shipping carrier within 14 days from the delivery date that your package is missing, or have no proof that the package is lost, Holistic Health International, LLC is not responsible for the lost package.

Damaged Packages

If your package is damaged during shipment, please contact info@holistichealth.com. Visit the Exchanges section of our Feel Good Guarantee policy for more information about how we can help.

Perishable Items

Orders that contain a perishable item require UPS Next Day Air delivery. Perishable items are shipped inside of a cooler with ice pack(s).

 

• We guarantee your package will be shipped within 2 business days (excluding holidays and severe weather conditions) of placing your order. Please allow up to 2 business days for processing, this timeframe is NOT included in the estimated delivery time for UPS Next Day Air.
  
  
• If an order containing a perishable item is placed after 2pm EST on Thursday, the order will be held until Monday to be shipped for next day delivery.
  
  
• Orders that contain a perishable item can only be shipped to U.S. destinations and cannot be sent internationally.
  
  
• Holistic Health International, LLC will not be responsible for damaged perishable and/or refrigerated items resulting from improper storage by the customer. We recommend waiting to place an order for perishable items if severe weather conditions and weather-related delays are forecasted, and/or if you are unable to accept your package during periods of unusually high temperatures. It is the customer's responsibility to receive and properly store the product on the day of delivery.
• • Once you have received your order, we recommend immediately removing the perishable item(s) from the cooler and storing at the recommended temperature stated on the product (refrigerators typically meet the recommended storage temperatures).
    
    
• If the shipping carrier is responsible for the late delivery of your perishable item, resulting in damage to the quality of the product, please contact info@holistichealth.com and we’ll see what we can do to help!

International Shipping Terms & Conditions

Please note: Holistic Health International, LLC is not responsible for international customs issues. As receiver of the shipment, the customer is considered the importer of record and consignee, and therefore is considered the primary point of contact for customs. We will do our best to help you where we can, but we cannot speak to customs on your behalf.

 

Please allow additional delivery time for orders with a shipping destination outside of the United States.

• Due to shipping time frames for international customers, all sales are final. International customers assume all risk and liability. Orders returned back to Holistic Health International, LLC will not be accepted for a refund or exchange.
  
  
• Holistic Health International, LLC is not responsible for packages lost in delivery.
  
  
• Orders being shipped to a destination outside of the United States may be subject to additional import duties and taxes at the time of delivery, which the customer is responsible for. The charges may be in addition to the customer’s shipping charge and must be abided by the customer. Holistic Health International, LLC is not responsible for any additional import fees, duties, taxes, or delays that may occur after the package has been sent.
  
  
• It is the customer's responsibility to ensure that the product(s) ordered can be imported into their country. We encourage you to speak with your Customs Office prior to ordering if you have any questions or concerns about importing. When placing an order with HolisticHeal.com, you are considered the importer of record and must comply with all applicable laws and regulations.
  
  
• If for any reason your package is lost or seized by Customs Officials, we will not be able to issue a refund. A new order will need to be placed. We suggest choosing a shipping method with a different courier or considering shipping to a different address.
  
  
• Some items sold on HolisticHeal.com may require special handling as specified by federal, state, and local regulations governing the transport of these items, and therefore shipment of these products to certain locations may not be possible. This includes, but is not limited to, all perishable items offered on HolisticHeal.com.
  
  

If you have questions concerning your order and you currently live outside of the United States, please contact us at info@holistichealth.com.

How can I track my order?

As soon as your shipping label is created you will be emailed a tracking number. If you cannot find your tracking number, try checking your junk/spam folder or contact info@holistichealth.com to speak to someone in our shipping department for assistance.

How much does it cost to ship?

Shipping cost depends on the size of your order, location, and how fast you would like to receive your order. To review your shipping options and associated costs, please add your desired items to your cart and proceed to checkout. From there, you can review shipping costs and select the best option.

Do you ship internationally?

Yes! We ship internationally with minimal exceptions. However, we do not ship perishable items outside of the United States. Some at-home test kits are not available for international shipment, please look in the test section’s FAQ for additional details.

Visit our International Shipping Terms and Conditions here for more information.

My package has been sitting in Jamaica, NY International Distribution Center, is this normal?

If you have chosen USPS First Class Mail for an international shipment, this service does not offer tracking. The package will only track to the point where it departs the USA, which is often Jamaica NY. Delivery time varies by destination, please allow 8-12 weeks for most international deliveries. If you are concerned your package may be lost, please contact info@holistichealth.com.