Customer Service

Please make sure your order is 100% accurate before submitting. Once an order has been placed it can not be adjusted in any way.

Ordering
1 - Online orders; the fastest and most efficient way to order
2 - Phone orders; Call us Toll Free at 1-800-768-8744 or 1-207-824-8501 from Monday-Friday 10am-5pm EST.
3 - Mail in your order to "HHI Orders Department" 279 Walkers Mills Road, Bethel Maine 04217. Please place your order online and use the “money order” payment option, then mail in your payment (US Bank check or money order in US Funds). Please note- your order will be shipped when payment has been received.
Payment Methods
With any method that you choose to place your order, you must select the method of payment you prefer. You may choose to pay with a credit card (Master Card, Visa, or Discover), Paypal or you may select Money Order. When opting for a money order payment, send the money order in US Funds made out to "Holistic Health International, LLC." Send to HHI Orders Department, 279 Walkers Mills Road, Bethel Maine 04217, include a copy of your invoice or order number. We will ship your order out as soon as the money order has been received.
Shipping & Delivery

We appreciate your business and will continue to work in your best interest to deliver a quality product in a timely fashion. Based on your shipping needs and location, you will be able to choose from a variety of options and select the shipping method that best meets your needs.

All orders are shipped from Bethel, Maine. 

We guarantee same day shipping for orders that are placed by 11:00am EST for all USPS services, 10:00am EST for all UPS Services, 12:00/noon EST for FedEx Home Delivery and 2:00 pm EST for all Fed Express services; exceptions being holidays, severe weather conditions and circumstances beyond our control.

Perishable/refrigerated items require overnight delivery. If an order is placed containing a perishable item after Thursday at 2:00pm EST this order will be held until Monday and shipped for a Tuesday delivery.

If you wish you may contact us if you desire a Saturday Delivery through FedEx; there will be an additional $16.00 charge for this service. 

All orders will be shipped with no signature required.

Note: Fedex will not deliver to a P.O.Box. If an order is placed using FedEx to a P.O.Box, the order will be held until you are contacted.

Any product that is listed as “out of stock” will be made available as soon as possible, no back orders will be accepted. To be notified of when an outof stock product becomes available again, log into your account, then click on the "Email Notify" link found in the descritpion of the product. We will then email you as soon as the product is availabel to purchase. 

Details & Delivery Time
       
USPS First Class Mail: Delivery time varies by destination; this method will not be available if your order weighs over 13 ounces
USPS Priority Mail: 1-3 business days to most areas, including Saturdays
USPS First Class Mail International: Varies by destination (typically about 2 weeks); note that no tracking # will be issued; this method will not be available if order weighs over 4 lbs
USPS Priority Mail International: 6-10 business days (Custom's Office review/holding time, not included in these 6-10 days)
USPS Express Mail International: 3-5 business days (Custom's Office review/holding time, not included in these 3-5 days)
FedEx Home Delivery Service: 1 - 5 business days(Tue-Sat), including Saturdays within the contiguous U.S. (see map below)
FedEx Express Saver: Within 3 business days (M-F) to most areas

FedEx 2Day: Within 2 business days (M-F) to most areas

FedEx Standard Overnight: Next business day (M-F) delivery by 4:30 pm to most areas
FedEx Priority Overnight: Next business day (M-F) delivery by 10:30 am to most areas
FedEx International Economy: 2-5 business days to most areas (Custom's Office review/holding time, not included in these 2-5 days)
FedEx International Priority: 1-3 business days to most areas (Custom's Office review/holding time, not included in these 1-3 days)
     
UPS Ground: See map below for estimated delivery days 
*With each order, a tracking # will be emailed to you. From there, you may track your package right to your doorstep.

FedEx Home Delivery Shipping Map

FedEx Ground Service Map - Holistic Health International - 04217

*For FedEx Home Delivery orders placed before 12:00PM EST will be shipped the same day.
Business days do not include Mon, Sun., or Holidays.
UPS Ground Service Map - Holistic Health International - 04217
INTERNATIONAL SHIPPING RESTRICTIONS
  • Products that require overnight shipment are not available for purchase.
  • We will not be responsible for any tariffs, customs restrictions or other regulations that apply in countries outside the United States. We encourage you to speak with your Customs office if you have any questions or concerns.
  • Do not order items that are illegal to import into your country as the laws and restrictions vary in every country. It is the customer's responsibility to check with their Customs office to see if their country permits the shipment of our products into their country.
  • If for any reason the package is seized by Customs Officials or not returned by currier, we will not issue a refund unless all products are returned to us in their original condition within 60 days. If the package is returned to us by Customs Officials, the customer is still responsible for any shipping charges.
Returns & Replacements
All Returned items must be sent unopened and in its original condition within 30 days of invoice date to: "HHI Returns Department", 279 Walkers Mills Road, Bethel, Maine 04217. You must include a copy of your original invoice(s).  HHI will not apply a re-stocking fee to any returned items. We cannot accept any items returned to us after this 30 day window.  We also cannot accept returns of perishable/ refrigerated items.  Thank you for your understanding, please contact us if you have any questions.
Privacy & Security
We respect your privacy. Any and all the information collected on this site will be kept strictly confidential and will not be sold, rented, disclosed, or loaned. Any information you give us will be held with the utmost care and will not be used in ways that you have not consented to. Please order with confidence. If you have any questions, please feel free to call or email us at: info@holistichealth.com.