Customer Service

• Ordering
• Payment Methods
• Shipping & Delivery
• Details & Delivery Times
• International Shipping Restrictions
• Returns & Replacements
• Privacy & Security

Ordering

1 - Online orders; new users must register prior to ordering.

2 - Phone orders; Call us Toll Free at 1-800-768-8744 or 1-207-824-8501 from Monday-Friday 10am-5pm.

3 - Mail in your order to "HHI Orders Department" 279 Walkers Mills Road, Bethel Maine 04217. You may place your order online and use the “money order” payment option, then mail in your payment (please note that your order will be shipped when payment has been made). You may also mail in your HHI order form with payment.

4 - Fax in your order to 207-824-0975; simply print out our order form from our Welcome Page and fax to us.

5 - Email your order to info@holistichealth.com; please fax or call us with your credit card information (number, expiration date, and CVV#). DO NOT use email to send your credit card information.

Payment Methods

With any method that you choose to place your order, you must state the method of payment you prefer. You may choose to pay with a credit card (Master Card, Visa, Discover, and American Express) or pay with a money order. When opting for a money order payment, send the money order in US Funds made out to "Holistic Health International, LLC." Send to HHI Orders Department, 279 Walkers Mills Road, Bethel Maine 04217, include a copy of your invoice. We will ship your order out as soon as the money order has been received. If you opt to pay with a credit card, make sure you give all of your credit card information including the CVV#.

Shipping & Delivery

We appreciate your business and will continue to work in your best interest to deliver a quality product in a timely fashion. We are pleased to have recently incorporated several new shipping options. Based on your shipping needs and location, you will be able to choose from a variety of options and choose the shipping method that best meets your needs. We guarantee same day shipping for orders that are placed by 12:00/noon EST for all USPS services, 2:00 pm EST for all UPS Services, 12:00/noon EST for FedEx Ground and 2:00 pm EST for all Fed Express services, exceptions being holidays, severe weather conditions and circumstances beyond our control. Perishable/refrigerated items require overnight delivery; if an order is placed after Thursday at 2:00pm EST this order will be held until Monday and shipped for a Tuesday delivery. If you wish you may contact us if you desire a Saturday delivery through FedEx; there will be an additional charge for this service. Should you find you need to make an adjustment to your order that you previously placed, please notify us by phone or email jj@holistichealth.com as soon as possible. Every effort will be made to accommodate your request as long as your package has not left our facility. Any product that is listed as “out of stock” will be made available as soon as possible. All FedEx orders will be shipped with "waived signature." If you wish, you may contact us to have your package require a signature; this request must be made prior to the package leaving our facility. You may also let us know if you wish to always require a signature for your future FedEx Express deliveries, and we will accommodate you.

Details & Delivery Times

USPS SERVICES:

USPS First Class Mail: Delivery time varies by destination; this method will not be available if your order weighs over 13 ounces

USPS Priority Mail: 2-3 business days to most areas, including Saturdays

USPS Express Mail: Next business day to most areas, including Saturdays

First Class Mail International: Varies by destination (typically about 2 weeks); note that no tracking # will be issued; this method will not be available if order weighs over 4 lbs

Priority Mail International: 6-10 business days (Custom's Office review/holding time, not included in these 6-10 days)

Express Mail International: 3-5 business days (Custom's Office review/holding time, not included in these 3-5 days)

International Global Express Guaranteed: 1-3 business days (Custom's Office review/holding time, not included in these 1-3 days)

FEDEX SERVICES:

FedEx Express Saver: Within 3 business days (M-F) to most areas


FedEx 2Day: Within 2 business days (M-F) to most areas


FedEx Standard Overnight: Next business day (M-F) delivery by 4:30 pm to most areas

FedEx Priority Overnight: Next business day (M-F) delivery by 10:30 am to most areas

FedEx Ground Service: 1 - 5 business days, including Saturdays within the contiguous U.S. (see map below)

FedEx International Priority: 1-3 business days to most areas (Custom's Office review/holding time, not included in these 1-3 days)

FedEx International Economy: 2-5 business days to most areas (Custom's Office review/holding time, not included in these 2-5 days)

***Note: With each service, except First Class International, a tracking # will be emailed to you. From there, you may track your package right to your doorstep.

UPS SERVICES

UPS Ground: See map below for delivery dates

UPS Three-Day Select: Within 3 business days or less

UPS Second Day Air: Within 2 business days or less

UPS Next Day Air: Delivered typically by 10:30am next business day

• INTERNATIONAL SHIPPING RESTRICTIONS

  
  
  • Products that require overnight shipment are not available for purchase.
  • We will not be responsible for any tariffs, customs restrictions or other regulations that apply in countries outside the United States. We encourage you to speak with your Customs office if you have any questions or concerns.
  • Do not order items that are illegal to import into your country as the laws and restrictions vary in every country. It is the customer's responsibility to check with their Customs office to see if their country permits the shipment of our products into their country.
  • If for any reason the package is seized by Customs Officials, we will not issue a refund unless all products are returned to us in their original condition within 60 days. If the package is returned to us by Customs Officials, the customer is still responsible for any shipping charges.

Returns & Replacements

All Returned items must be sent unopened and in it’s original condition within 30 days of invoice date to: "HHI Returns Department", 279 Walkers Mills Road, Bethel, Maine 04217. You must include a copy of your original invoice(s).  HHI will not apply a re-stocking fee to any returned items. We can not accept any items returned to us after this 30 day window.  We also can not accept returns of perishable/ refrigerated items.  Thank you for your understanding, please contact us if you have any questions.

Privacy & Security

We respect your privacy! Any and all the information collected on this site will be kept strictly confidential and will not be sold, rented, disclosed, or loaned! Any information you give us will be held with the utmost care and will not be used in ways that you have not consented to. Please order with confidence, see our security lock on our welcome page for more details on how we stay hacker safe! If you have any questions, please feel free to call or email us at: info@holistichealth.com.